Afreximbank released an international RFP for improving its performance management culture and system. BSWA submitted a technical proposal recommending the adoption of the balanced scorecard by the multilateral organization, as well as a financial proposal, on the basis of which we were chosen as the preferred consultant.
• Review and documentation of Strategic Management Processes (September 2020).
• Working with the in house Performance Improvement Lever (PIL) members, we reviewed the existing Strategic Plan IV and migrated it to a balanced scorecard, with all the strategic elements clearly defined and documented.
• Worked with all 19 departments and units in the organization to develop their respective scorecards, which were presented for validation to senior management.
• Developed team and individual scorecards and reviewed the existing technology environment for suitability for performance analysis and reporting under a balanced scorecard system.
• Afreximbank, though it operates as a commercial, self sustaining organization, is owned by African member countries with a developmental and social mandate.
Subsequently, we were contracted to install and implement Spider Impact® by Spider Strategies®, a performance information system.
• Installed Spider Impact by Spider Strategies, assisted with uploading data, and trained performance analysts and others on the software.
BSWA continued to provide support by training new managers as they were recruited and assisting with the ongoing implementation of the performance management system.
